Refund & Cancellation Policy

1. Our plans

• Free — €0, limited features, no payment required.
• Plus — €4.95 per week or €9.95 per month.
• Premium — €14.95 per month, all personal features unlocked.
• Host — €19.95 per month for verified promoters and hosts, plus marketplace commissions.

Prices are in EUR and may vary by region and applicable taxes.

2. Billing & renewal

Paid subscriptions are billed at the start of each billing period and renew automatically until cancelled. By subscribing you authorise us (or the app store / payment processor handling your purchase) to charge the applicable fee each period using your chosen payment method.

3. How to cancel

You can cancel at any time from your account settings, or via the app store where you purchased the subscription (e.g. Apple App Store or Google Play), following their cancellation process. Cancellation stops the next renewal; your paid features remain active until the end of the current billing period.

4. Right of withdrawal (EU/UK consumers)

If you are a consumer in the EU or UK, you normally have a 14-day right of withdrawal for online purchases. Because meetraR provides digital content and services immediately, by purchasing you request that we begin providing the service at once and you acknowledge that you lose the right of withdrawal once the service has been fully performed, or on a pro-rata basis for the portion already supplied. Where the right still applies, contact billing@meetrar.com within 14 days of purchase.

5. Refunds

Outside your statutory withdrawal rights, subscription fees are generally non-refundable, and we do not provide refunds or credits for partial periods, unused features, or periods during which your account is suspended for a policy violation. We will always honour refunds required by applicable law.

Purchases made through the Apple App Store or Google Play are subject to those stores’ refund policies, and refund requests for such purchases may need to be made directly with them.

6. Host payouts & commissions

Verified hosts pay a commission on marketplace sales — 5% on event tickets and 7% on stay bookings. Ticket and booking refunds to buyers are governed by the individual event or listing terms set by the host and applicable consumer law. Where a buyer is refunded, related commissions are reversed accordingly.

7. Price changes

We may change subscription prices. If a price change affects your renewal, we will give you advance notice so you can decide whether to continue. Changes never affect a period you have already paid for.

8. Billing issues

If you were charged incorrectly or believe there is a billing error, contact billing@meetrar.com and we will investigate promptly.

9. Contact

Meetra Technologies Limited, Silverstream House, 4th Floor, 45 Fitzroy Street, London, England, W1T 6EB. Billing: billing@meetrar.com.